Volume 3, Issue 3, June 2018, Page: 42-46
Evaluation of Express Service Quality on Campus
Ji Xuehua, Business School, Beijing Wuzi University, Beijing, China
Received: May 24, 2018;       Accepted: Jun. 6, 2018;       Published: Jun. 29, 2018
DOI: 10.11648/j.ajetm.20180303.11      View  605      Downloads  31
Abstract
To satisfy individual needs of customers. The thesis analyses factors that affecting the quality of campus express mail service, in order to find out the best solution. On the foundation of the reality of campus express delivery, The Service Quality (SERVQUAL) and LSQ model applies to an index system with 20 indexes, Using questionnaires and factor analysis, the quality of campus express delivery is evaluated in three dimensions. With the index system, using fuzzy analytic hierarchy process (FAHP) to determine the index weight of campus express delivery, the result shows that there is still room for improvement in the quality of campus services. Suggestions are proposed to against existing problems and improve the overall quality of campus express delivery.
Keywords
Campus Express Delivery, Quality of Service, SERVQUAL Model, FAHP
To cite this article
Ji Xuehua, Evaluation of Express Service Quality on Campus, American Journal of Engineering and Technology Management. Vol. 3, No. 3, 2018, pp. 42-46. doi: 10.11648/j.ajetm.20180303.11
Copyright
Copyright © 2018 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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